Marco Bertorello - System Engineer @ Vcube S.r.l.

System Engineer | Vcube S.r.l. (a SYS-DAT Group Company) | Reggio Emilia | Jun 2023 - Present

Vcube, a leading SYS-DAT Group company specializing in datacenter solutions, cloud computing, networking, wireless technologies, and cybersecurity, provides critical infrastructure and services to a diverse client base.

A key contributor to the support and optimization of a complex IT environment for a major client within the financial data collection sector.
My responsibilities encompass the full lifecycle of critical middleware applications and infrastructure, ensuring high availability, security, and performance.

• Middleware Application Support & Maintenance:
  Provided ongoing support and maintenance for mission-critical Java-based middleware applications (JBoss/Tomcat) across development, testing, and production environments. Proactively identified and resolved application issues, minimizing downtime and ensuring data integrity.
• Automation & CI/CD Pipeline Management:
  Maintained and enhanced automation pipelines utilizing Jenkins and Ansible, streamlining software delivery and configuration management processes. Contributed to a significan reduction in deployment times through automation improvements.
• IT Asset Lifecycle Management:
  Managed the complete lifecycle of IT assets, including planning, procurement, deployment, monitoring, and decommissioning. Led migration projects and implemented security updates, ensuring compliance with industry best practices and regulatory requirements.
• Proactive Monitoring & Incident Management:
  Utilized monitoring tools to proactively identify potential issues and implement preventative measures. Effectively responded to and resolved incidents, minimizing impact to business operations and adhering to established SLAs.

Technical Support Engineer and System Engineer | Ferrari Group | Alessandria | Sep 2020 - Jun 2023

Ferrari Group, a global leader in high-value goods logistics, entrusted me with providing critical technical support and maintaining the infrastructure underpinning their international operations.

I played a key role in ensuring the stability and performance of in-house developed back-office web applications and supporting a geographically diverse client base, including operations in China.

• First & Second-Line Support & Troubleshooting:
  Provided comprehensive technical support to internal users for a suite of in-house developed back-office web applications, resolving a significant amount of tickets per week with a consistent first-time resolution rate.
• Bug Identification, Reproduction & Resolution:
  Proactively identified, documented, and reproduced software defects within the back-office applications, contributing directly to improved software quality. Independently resolved bugs through code fixes in Python and PHP, and effectively communicated complex issues to the development team for escalated support.
• Scripting & Code Maintenance:
  Maintained and debugged critical business logic implemented in Python and PHP scripts, ensuring the continued functionality and reliability of core logistical processes.
• Infrastructure Management (On-Premise & Cloud):
  Administered and maintained a hybrid IT infrastructure, encompassing both self-hosted servers and cloud-based services. This involved monitoring system performance, implementing security best practices, and ensuring high availability for a global client base.
• Global Support & Collaboration:
  Provided technical support to users across international locations, including China, demonstrating adaptability and effective communication in a diverse environment. Collaborated with international teams to resolve complex technical challenges.

ICT Manager | Sata S.r.l | Quargnento (AL) | Feb 2019 - Sep 2020

Sata S.r.l., a specialized firm delivering integrated consulting and control solutions to the agricultural supply chain, across three geographically dispersed locations.

Managed the complete IT infrastructure and services portfolio. Responsible for strategic IT planning, budget management, and the delivery of reliable and secure IT services.

• Cost Optimization:
  Identified and implemented cost reduction strategies within the IT infrastructure, resulting in a consinstent reduction in annual IT spend.
• Policy & Process Implementation:
  Developed and implemented comprehensive IT policies, a centralized helpdesk system, and a robust endpoint backup and disaster recovery strategy, significantly improving data security and operational efficiency.
• Business Intelligence & Reporting:
  Led the development of custom Business Intelligence reporting solutions, providing key stakeholders with actionable insights to improve decision-making.
• Cloud Migration:
  Initiated and managed the migration of select services to cloud platforms, enhancing scalability, reliability, and reducing on-premise infrastructure maintenance.

ICT Services Leader | Zerbinati S.r.l | Casale M.to (AL) | Jun 2018 - Feb 2019

Zerbinati S.r.l., a leading producer of fresh, ready-to-use vegetables and fresh food products

Spearheaded all facets of IT infrastructure and service delivery, supporting critical operations across three production facilities. Key contributions included:

• Infrastructure Management & Optimization:
  Managed and maintained the entire WAN infrastructure connecting three geographically dispersed production sites, ensuring high availability and performance for mission-critical business processes. Proactively identified and resolved network issues, minimizing downtime and maximizing productivity.
• SAP B1 Implementation Lead:
  Led the technical implementation of SAP Business One, collaborating with stakeholders to define requirements, configure the system, and oversee data migration.
• Innovation & Cost Reduction:
  Identified and implemented innovative IT solutions to drive cost efficiencies and improve operational effectiveness. Implemented a virtualization strategy reducing server hardware costs and negotiated new vendor contracts resulting in a significant reduction in annual IT spend.
• IT Governance & Policy Development:
  Established a comprehensive IT governance framework, developing and implementing IT policies and procedures from the ground up to ensure data security, compliance, and operational best practices.
• Proactive Problem Solving:
  Consistently identified and addressed potential IT risks and vulnerabilities, implementing preventative measures to safeguard critical systems and data.

Project Leader and System Engineer | Smurfit Kappa Holdings Italia S.p.A. | Novi Ligure (AL) | Oct 2008 - Jun 2018

A leading provider of customized packaging solutions

Led and executed critical IT infrastructure projects, driving infrastructure stability, efficiency, and disaster preparedness across the Italian national WAN. Responsible for the full project lifecycle, from requirements gathering and vendor management to implementation and ongoing support. Key accomplishments include:

• Infrastructure Modernization & Virtualization:
  Spearheaded the introduction and implementation of virtualization technologies (specify technologies if possible - e.g., VMware, Hyper-V) resulting in a significant reduction in server hardware costs and drastically improved resource utilization.
• Network Operations Center (NOC) Development:
  Designed, built, and deployed a comprehensive Network Operations Center (NOC) from the ground up, providing 24/7 monitoring and proactive issue resolution for the nationwide WAN infrastructure. This significantly improved uptime and reduced mean time to resolution.
• IT Project Leadership:
  Managed multiple concurrent IT projects, including infrastructure upgrades, server consolidation, and disaster recovery planning, consistently delivering projects on time and within budget.
• Disaster Recovery & Business Continuity:
  Developed and implemented robust backup and disaster recovery strategies, ensuring business continuity and minimizing potential data loss, performing DR testing and RTO/RPO metrics
• Technical Leadership & Mentorship:
  Provided expert-level technical guidance and mentorship to junior IT team members, fostering a collaborative and knowledge-sharing environment. Acted as a key escalation point for complex technical issues.
• Vendor Management & Optimization:
  Managed relationships with key IT vendors, negotiating contracts and ensuring optimal service delivery and cost-effectiveness.
• Performance Optimization & Troubleshooting:
  Proactively monitored network performance, identified and resolved critical issues, and implemented upgrades to maximize network efficiency and availability.

Network and System Engineer | LAN Service S.r.l. | Casale M.to (AL) | 2006 - 2008

LAN Service S.r.l., a leading system integrator and service provider

As a Network & System Engineer, I played a vital role in maintaining the stability, security, and performance of Linux infrastructures. I was responsible for the end-to-end lifecycle of system administration, from initial configuration and security hardening to ongoing monitoring and proactive issue resolution. Key accomplishments include:

• Proactive Security Enhancement:
  Led the evaluation and implementation of security best practices, resulting in a consistent reduction in system vulnerabilities and improved overall security posture.
• Performance Optimization & High Availability:
  Developed and maintained comprehensive system monitoring, enabling proactive identification and resolution of performance bottlenecks. Supervisioned system uptime through proactive monitoring and rapid response to incidents.
• VIS IP Camera System Development Support:
  Collaborated closely with the development team on the VIS IP Camera system, providing critical network and system administration expertise. Specifically, I configured network settings for optimal video streaming, troubleshooted network connectivity issues and optimized system performance for camera data processing.
• WAN Monitoring Implementation:
  Designed, deployed, and configured N.O.C. monitoring solutions for multiple customer WANs, enabling remote monitoring, proactive issue detection, and faster resolution times.
• System Administration & Lifecycle Management:
  Managed the full lifecycle of Linux servers (including CentOS, Debian and SuSE), performing routine maintenance, applying security patches, and implementing system upgrades with minimal disruption to client services.

Network and System Engineer | Acktel S.r.l. | Rivalta Scrivia (AL) | 2006 - 2008

Creative web agency and service provider.

• Infrastructure Management:
  Responsible for the comprehensive maintenance and operational stability of all server infrastructure supporting both a diverse client base and internal operations, ensuring high availability and optimal performance.
• Solution Architecture & Implementation:
  Led the high-level design, evaluation, and implementation of complex application architectures, collaborating with development teams to deliver robust and scalable solutions. This included assessing technical feasibility, recommending appropriate technologies, and overseeing successful integration.
• Camnet IP Camera System Support:
  Played a key role in the development and support of the Camnet IP Camera system, contributing to network configuration, troubleshooting and performance optimization.
• WAN Monitoring & Deployment:
  Successfully deployed and configured Network Operations Center (NOC) monitoring solutions for customer Wide Area Networks (WANs), proactively identifying and resolving network performance issues, and improving overall network uptime.
• Virtualization Migration:
  Spearheaded the migration of all clustered servers to a virtualized infrastructure, resulting in a significant reduction in hardware costs, improved server utilization, streamlined disaster recovery processes. This involved planning, execution, and post-migration support.

System Engineer | Gruppo Internet S.r.l. | Tortona (AL) | 2006

Former TortonaOnLine and LibarnaNET, a regional service and hosting provider.

As System Engineer, I was entrusted with the full lifecycle management of the company's critical server and network infrastructure. This role demanded a broad skillset encompassing system administration, network security, and proactive infrastructure optimization.

• Infrastructure Management:
  Solely responsible for the administration, maintenance, and performance of all server hardware, operating systems (Windows & Linux), and networking equipment, ensuring high availability and optimal performance for customer-facing services.
• Security Solutions Implementation:
  Designed, implemented, and maintained firewall solutions and mail server configurations to protect customer data and ensure secure communication.
• System & Network Support:
  Provided Tier 2/3 support for a diverse range of Windows and Linux-based systems and networking devices, including routers, switches, and firewalls, resolving complex technical issues and minimizing downtime.
• Infrastructure Migration & Modernization:
  Led the successful migration of legacy Linux infrastructure – encompassing web servers, authentication systems, DNS, firewalls, and related services – to a more efficient and scalable platform. This involved careful planning, execution, and post-migration validation.
• Proactive Monitoring & Troubleshooting:
  Implemented and utilized system monitoring tools to proactively identify and resolve potential issues before they impacted service delivery.

Unix Consultant | Soprà Group | Trezzano S.N. (MI) | 2005 - 2006

Soprà Group is a leading international consulting firm providing comprehensive IT solutions across a diverse range of industries.

I was a dedicated Unix Consultant primarily assigned to a critical infrastructure project supporting HP within the H3G datacenter, a high-availability environment demanding robust system performance and unwavering reliability. This role involved direct collaboration with HP's Unix Support Team, contributing to the seamless operation of a complex and demanding IT landscape. I was responsible for the stability and performance of mission-critical Unix systems, ensuring minimal downtime and maximum efficiency.

• Collaborated as a key member of the HP-led Unix Support Team
  , providing expert-level support and contributing to the proactive maintenance of the H3G datacenter’s Unix infrastructure.
• Implemented, maintained, and supported a diverse range of Unix systems
  (Solaris, HP-UX, Linux) within a high-volume, mission-critical datacenter environment, ensuring optimal performance and adherence to stringent service level agreements.
• Led and executed nightly hardware and software maintenance activities
  (24/7 shift rotation), proactively identifying and resolving potential issues to minimize disruption and maintain system availability. This included coordinating with cross-functional teams to ensure smooth and efficient maintenance windows.

LAN Master | Paglieri S.p.A. | Alessandria / Pozzolo F.ro (AL) | 2001 - 2005

A leading Italian company specializing in personal care product manufacturing and large-scale retail distribution, serving a diverse client base.

• Client Deployment & Onboarding:
  Successfully managed the full lifecycle deployment of IT infrastructure for new and expanding client engagements, ensuring seamless integration with existing systems and minimizing disruption to business operations. This included configuration, testing, and ongoing support, consistently exceeding client expectations for rapid and reliable service delivery.
• Optical Archiving Solutions Development & Implementation:
  Led the design, development, and implementation of robust Optical Archiving projects, significantly improving data management capabilities and ensuring long-term data preservation for critical business records. This involved requirements gathering, vendor selection, system configuration, data migration, and user training, resulting in a reduction in storage costs and improved data retrieval times.
• Data Center Infrastructure Modernization:
  Spearheaded the complete build-out of a new, state-of-the-art data center based on the Windows 2000 Server infrastructure. This involved a complete migration from the legacy NT4 environment, encompassing server hardware procurement, network configuration, operating system installation, and application migration. This modernization project enhanced system reliability, scalability, and security, laying the foundation for future growth and innovation.