Marco Bertorello

Humatics S.r.l / Vcube S.r.l. | Reggio Emilia

Leading infrastructure optimization for a major financial data collection client, managing the full lifecycle of mission-critical middleware and high-availability systems.

• CI/CD & Automation: Enhanced Jenkins and Ansible pipelines to standardize software delivery, effectively eliminating manual configuration drift between development and production environments.
• Mission-Critical Middleware: Managed the full lifecycle of JBoss and Tomcat application clusters, ensuring the continuous availability of Java-based services used for large-scale financial data collection.
• Infrastructure Modernization: Led the migration and decommissioning of legacy assets, replacing them with hardened, compliant infrastructure that meets the stringent security standards of the financial industry.
• Proactive Operations: Developed monitoring strategies that shifted the team from reactive troubleshooting to preemptive incident resolution, maintaining strict adherence to client SLAs.

Ferrari Group | Alessandria

Managed global infrastructure and mission-critical back-office applications for a leading logistics provider, ensuring 24/7 operational stability across international locations, including high-latency environments in China.

• Full-Stack Reliability: Bridged the gap between infrastructure and application layers, diagnosing and resolving complex defects within Python and PHP-based business logic to maintain core logistical processes.
• Hybrid Infrastructure Management: Orchestrated a secure, hybrid environment spanning on-premise servers and cloud services, focusing on high availability and performance optimization for a geographically distributed client base.
• Proactive System Maintenance: Transformed manual troubleshooting into a standardized resolution framework, significantly improving system reliability for high-value logistics operations.
• Cross-Border Collaboration: Served as the primary technical point of contact for international operations, ensuring architectural consistency and service performance across global sites.

Sata S.r.l. | Quargnento (AL)

Directed the end-to-end IT strategy and infrastructure for a distributed consulting firm, overseeing multi-site operations and aligning technical roadmaps with business growth objectives.

• Cloud Transformation: Spearheaded the migration of core services from on-premise hardware to cloud platforms, enhancing system scalability and reducing the maintenance overhead of physical infrastructure.
• Infrastructure Governance: Architected and deployed a centralized Disaster Recovery (DR) and endpoint backup framework, establishing a robust business continuity plan across three geographically dispersed locations.
• Operational Efficiency: Standardized IT service delivery by implementing a centralized helpdesk system and formal IT policies, transforming the IT department from a reactive cost center into a structured service provider.
• Data-Driven Decision Making: Engineered custom Business Intelligence (BI) reporting solutions, enabling stakeholders to leverage operational data for strategic planning and control.
• Fiscal Optimization: Executed a comprehensive audit of IT spend, identifying and eliminating redundancies in vendor contracts and infrastructure licensing to optimize the annual budget.

Zerbinati S.r.l. | Casale M.to (AL)

Directed IT infrastructure and service delivery for a high-volume food production leader, ensuring 24/7 operational continuity across three critical manufacturing facilities.

• SAP Business One Implementation: Acted as the technical lead for the SAP B1 deployment, orchestrating requirements gathering, system configuration, and complex data migration to unify core business processes.
• Multi-Site Network Architecture: Managed and optimized a high-availability WAN infrastructure connecting geographically dispersed production sites, maintaining the low-latency connectivity required for real-time logistical operations.
• Virtualization & Cost Control: Engineered a comprehensive server virtualization strategy, significantly reducing hardware footprint and maintenance costs while improving system recovery and resource utilization.
• Foundational IT Governance: Developed and launched the company's first formal IT governance framework, establishing standardized security policies and operational best practices where none previously existed.
• Strategic Vendor Management: Audited and renegotiated critical vendor contracts to align service levels with production needs, achieving significant budgetary optimization without sacrificing infrastructure quality.

Smurfit Kappa Holdings Italia S.p.A. | Novi Ligure (AL)

Orchestrated the evolution of the Italian national IT infrastructure for a global packaging leader, managing the full project lifecycle for a high-availability WAN spanning multiple industrial sites.

• NOC Architecture & Launch: Designed and deployed a Network Operations Center (NOC) from the ground up, establishing 24/7 proactive monitoring and incident response frameworks that standardized uptime for the nationwide network.
• Enterprise Virtualization Strategy: Spearheaded the transition from legacy physical hardware to a modernized virtualized environment, drastically consolidating the server footprint and optimizing hardware utilization across the organization.
• Disaster Recovery (DR) Orchestration: Engineered and validated comprehensive Business Continuity and DR strategies, establishing RTO/RPO metrics and regular testing protocols to safeguard critical industrial data.
• Technical Mentorship & Governance: Acted as the senior technical escalation point and mentor for the IT team, fostering a culture of knowledge-sharing while managing high-value vendor contracts and infrastructure budgets.
• Full-Lifecycle Project Management: Led concurrent, large-scale infrastructure upgrades and server consolidations, ensuring on-time delivery within the complex constraints of a continuous manufacturing environment.

Foundational Experience in Systems Engineering & Network Architecture A decade of experience establishing high-availability infrastructures, specializing in Unix/Linux environments and enterprise-scale data centers.

• Soprà Group | Unix Consultant (HP/H3G Datacenter): Provided Tier-3 support for mission-critical Solaris, HP-UX, and Linux systems in a high-volume carrier-grade datacenter. Executed 24/7 maintenance operations to ensure strict adherence to enterprise SLAs.
• LAN Service & Acktel | Network & System Engineer: Engineered and deployed NOC monitoring solutions and IP camera streaming infrastructures. Spearheaded early-stage virtualization migrations to consolidate server footprints and improve disaster recovery protocols.
• Gruppo Internet | System Engineer: Managed the full lifecycle of ISP-grade infrastructure, migrating legacy Linux services (DNS, Mail, Web) to scalable platforms and implementing hardened firewall security.
• Paglieri S.p.A. | System Administrator: Orchestrated the complete modernization of a corporate data center, transitioning from legacy NT4 to Windows 2000 Server and deploying large-scale optical archiving solutions.